RingCentral VoIP Review
Table of Contents
The Good:
We really wanted to like RingCentral.
They do offer a great variety of VoIP services (including RingCentral Professional and RingCentral Office) that rivals our top pick. However, they have dismal customer reviews online and lack the polish of Jive Voice.
A Little More About RingCentral…
- They have mobile apps for iOS, Android, and Blackberry.
- Faxing is included. You can send faxes through Outlook and Office. They have integrated with SalesForce, like our top pick, Jive.
- You can get toll-free, 800 or vanity numbers so that your customers can remember your business number without having to look it up.
- They offer calls that can be made directly from your PC, and there’s no setup fee. They have a 30-day free trial (account with 2+ users). There’s no early termination fee or a fee to activate.
- Business number texting is available. You can block spammy numbers.
Start RingCentral Trial Today!
The Bad… ????
Well, there were quite a few ‘bads’!
- They won’t accept faxes from a ‘real’ fax machine.
- Customers frustrated about not being able to stop the service, getting charged unfairly, complaints about the ‘customer no-service’ from the Philippines and so on.
- Their support is based in the Philippines (unless you have a 20+ user account). Really, RingCentral?
- The complaints about this are EXTREME. No one likes to talk to someone who you have to struggle to understand. This is a huge complaint. It may as well not exist, it’s so bad.
- The customer reviews: They were overwhelming. Complaint after complaint after complaint was found with a simple online search.
- Customers frustrated about not being able to stop the service, getting charged unfairly, complaints about the ‘customer no-service’ from the Philippines and so on.
- Rating websites such as Community.Spiceworks.com, PissedConsumer.com, and VirtualPhoneSystemReviews.com all offered dismal reviews about RingCentral. Due to this, we could not in good conscience rate RingCentral well.
- When we tried using RingCentral’s live chat, it was almost torturous. It was seriously like pulling teeth to get a simple answer of what their hours were for phone and live chat.
- Additionally, we got a different answer from every agent! This does not bode well for customer service.
- Because of all of this, we put RingCentral in the last place. The RingCentral competitors offer better customer service. Check out Jive Voice for your VoIP needs!