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RingCentral VoIP Review

The Good:

We really wanted to like RingCentral.

They do offer a great variety of VoIP services (including RingCentral Professional and RingCentral Office) that rivals our top pick. However, they have dismal customer reviews online and lack the polish of Jive Voice.

A Little More About RingCentral…

  • They have mobile apps for iOS, Android, and Blackberry.
  • Faxing is included. You can send faxes through Outlook and Office. They have integrated with SalesForce, like our top pick, Jive.
  • You can get toll-free, 800 or vanity numbers so that your customers can remember your business number without having to look it up.
  • They offer calls that can be made directly from your PC, and there’s no setup fee. They have a 30-day free trial (account with 2+ users). There’s no early termination fee or a fee to activate.
  • Business number texting is available. You can block spammy numbers.

 

Start RingCentral Trial Today!

 

The Bad… ????

Well, there were quite a few ‘bads’!

  • They won’t accept faxes from a ‘real’ fax machine.
  • Customers frustrated about not being able to stop the service, getting charged unfairly, complaints about the ‘customer no-service’ from the Philippines and so on.
  • Their support is based in the Philippines (unless you have a 20+ user account). Really, RingCentral?
  • The complaints about this are EXTREME. No one likes to talk to someone who you have to struggle to understand. This is a huge complaint. It may as well not exist, it’s so bad.
  • The customer reviews: They were overwhelming. Complaint after complaint after complaint was found with a simple online search.
  • Customers frustrated about not being able to stop the service, getting charged unfairly, complaints about the ‘customer no-service’ from the Philippines and so on.
  • Rating websites such as Community.Spiceworks.com, PissedConsumer.com, and VirtualPhoneSystemReviews.com all offered dismal reviews about RingCentral. Due to this, we could not in good conscience rate RingCentral well.
  • When we tried using RingCentral’s live chat, it was almost torturous. It was seriously like pulling teeth to get a simple answer of what their hours were for phone and live chat.
  • Additionally, we got a different answer from every agent! This does not bode well for customer service.
  • Because of all of this, we put RingCentral in the last place. The RingCentral competitors offer better customer service. Check out Jive Voice for your VoIP needs!

 

Start RingCentral Trial Today!

Author

  • ChrisDarling2021 rotated

    Chris is a busy mom of two, who loves to tinker with computers and read in her free time. Her knowledge of what it takes to start up a business especially businesses that operate on the internet has helped many people from around the world. Many of the tools, resources and solutions found on this site are the same things that she uses to run her businesses. Chris often shares her experience as an online entrepreneur and business coach, speaking at events all over about how she created multiple successful businesses and profitable websites. She also offers advice on how people can build their own business website or blog for very little money, while still maintaining quality content.